Frequently Asked Questions

Everything you need to know about your Hidizs experience.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How long does international shipping take?

Standard international shipping typically takes 7-15 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and in like-new condition to qualify for a full refund.

Do Hidizs products come with a warranty?

Yes, all Hidizs hardware products come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are taxes and duties included in the price?

Prices on our website do not include local import duties or taxes. Customers are responsible for any customs fees required by their country's regulations.