Returns & Exchanges

At Hidizs, we want you to be completely satisfied with your high-fidelity audio experience. If you are not happy with your purchase, you may return your items within 30 days of delivery for a refund or exchange, provided they are in their original condition and packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team at support@hidizs.net with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the item in its original product packaging, including all accessories, manuals, and cables that were included in the box.

• 3.
  Ship the Item

  Clearly mark the RMA number on the outside of the package and ship it to the return address provided by our support team using a trackable shipping service.

• 4.
  Processing & Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 7 business days to your original payment method.